Frequently Asked Questions
Everything you need to know about the Gold Standard of Vodka.
Where do you ship your products?
We currently offer nationwide shipping across the UK and to select international destinations. Please note that all deliveries containing alcohol require a signature from an individual aged 18 or over.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your delivery's progress in real-time.
What is your return policy?
We offer a 14-day return policy for unopened and undamaged products. Due to the nature of our items, we cannot accept returns for bottles that have had the security seal broken.
Are Au Vodka products gluten-free and vegan?
Yes, our ultra-premium vodka is distilled from high-quality grain and is naturally gluten-free. All of our core flavors are also suitable for a vegan lifestyle.
What should I do if my bottle arrives damaged?
We take great care in packaging our iconic gold bottles, but if your order arrives damaged, please contact our customer support team within 48 hours with photographic evidence for a replacement or refund.
Do you offer wholesale opportunities for bars or retailers?
Absolutely. If you are interested in stocking the Gold Standard, please visit our Trade page and fill out the inquiry form to speak with one of our account managers.