Returns & Exchanges
At Au Vodka, we strive for excellence in every bottle; however, if you are not entirely satisfied with your purchase, we offer a 14-day return window for unopened and original-condition premium spirits and merchandise.
Initiate Your Request
Contact our dedicated customer service team via email with your order number and reason for return to receive your official return authorization.
Secure Packaging
Ensure the gold bottles or apparel are safely packed in their original protective packaging to prevent damage during transit, as we cannot accept broken items.
Ship the Items
Affix the provided shipping label to your parcel and drop it off at your nearest authorized courier point, keeping your receipt as proof of postage.
Quality Inspection & Refund
Once our distillery team verifies that the security seals are intact, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing